leaving CRM back to Salesforce

Well after less than 18months after being forced onto Dynamics CRM, and then upgrading to CRM2013,  users have rebelled against the apparent complexity of CRM 2013 and we reverting to Salesforce.

 

Why?

1. Salesforce isn’t Microsoft.  Have a large OSX based community who shudder at the M word..(!)
2. Cloud Based – ok CRM can be as well (though we were using the on-premise version).
3. Integration into other products eg Jira, Skype is easier / free
4. User interface – so much better say the users.  Actually I like the new CRM 2013 UI – it’s simplified, and once – “once” – you get used to menu items and how is been setup, life is quick to navigate around.  Alas, my sales users don’t share the same opinion.
5. etc etc

 

CRM 2013 Login Error “Invalid Action”

Using Microsoft Dynamics 2013, today we had this quite informative error   “Invalid Action – The selected action was not valid” which was preventing all users from logging in!

 

After confirming it wasn’t the ADFS server at fault checked the services on the CRM server  checking the services found that  the “Microsoft CRM Asynchronous Processing Service” had stopped.

Starting this then allowed all users to log back onto the CRM server again.